Privacy Policy

BHID Group LTD

(BHID Group Ltd has three man subsidiaries Tom Howley Ltd, Neville Johnson Ltd and London Door Company Ltd)

Tom Howley Limited (“We”) are commited to protecting and respecting your privacy

This policy (together with our terms of use and any other documents referred to in it) explains what personal data we hold about you and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting tomhowley.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulations 2018 (“GDPR”), the Data Controller is Tom Howley Limited, registered in England with company number 7482731 at address Broadoak Business Park, Ashburton Road West, Trafford Park, Manchester, M17 1RW. We are registered with the Information Commissioner’s Office as a data controller under number Z5366814. Our Data Protection Officers are Adam Clayton and Emma Roscoe who can be contacted by email at dpofficer@bhid.co.uk.

Information we may collect from you

We may collect and process the following data about you:

An example of this is other members of the BHID Group (Tom Howley, Neville Johnson and London Door Company).

Cookies

In common with many other website operators, we use standard technology called ‘cookies’ on our website.  Cookies are small pieces of information that are stored by the browser on your computer’s hard drive and they are used to record how you navigate websites on each visit. They help distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

For further information on how we use cookies you can access a copy of our Cookie Policy by visiting https://www.tomhowley.co.uk/cookie-policy/

E-newsletter – we use a third party supplier Dotmailer to send regular updates to our database to update you on all our new products, competitions, product information and marketing updates. We gather statistics and results from our emails to help improve and monitor our e-newsletter feedback. You can control your marketing communication via email by simply selecting the ‘unsubscribe’ link in an email. Please see their privacy policy here https://www.dotmailer.com/terms/privacy-policy/

WordPress (Automattic Inc) – we use a third party service, WordPress.com, to publish our blogs and host all BHID Group websites. We collect user information from the website to monitor and improve user activity of the websites. Please see their privacy policy here https://automattic.com/privacy/

Social Media – we use third party advertising via social media channels Facebook, Pinterest and Instagram. All data collected through these channels will follow that specific channels privacy policy found here: Houzz https://www.houzz.com/privacyPolicy , Facebook https://www.facebook.com/full_data_use_policy , Instagram https://help.instagram.com/155833707900388 , Pinterest https://policy.pinterest.com/en-gb/privacy-policy

Children

Our website and services are not aimed at children because in relation to our products and services children would need to be represented by their parent or guardians. If you are a child and need further advice or explanation about how we would use your data, please email dpofficer@bhid.co.uk.

How we use this data

We use information held about you in the following ways:

Information you give to us.

We will use this information:

Information we collect about you.

We will use this information:

Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of the BHID group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

We may disclose your personal information to third parties:

Where we store and protect your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. In the event that we do transfer your personal data outside of the EEA, we will ensure there is an adequate level of protection for your rights and freedoms in relation to that data.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long will we keep it for

Your personal data will be retained electronically only for as long as necessary to fulfil the purposes for which the information was collected or as required by law.

Your Rights

Under GDPR, you are entitled to access your Personal Data (this is known as a “right to access”). If you wish to make a request, please do so in writing addressed to our Data Protection Officer.

A right to access your Personal Data means that you are entitled to a copy of the data we hold on you – such as your name, address, contact details, date of birth, etc.- but it does not mean you are entitled to the documents that contain this data.

Under certain circumstances, in addition to your right to access, you have these rights:

  1. The right to be informed: which is fulfilled by our making this Policy available and our transparent explanation as to how we use your Personal Data;
  2. The right to rectification: you are entitled to have Personal Data rectified if it is inaccurate or incomplete;
  3. The right to erasure / ‘right to be forgotten’: you have the right to request the deletion or removal of your Personal Data where there is no compelling reason for its continued processing. This right only applies in these circumstances:
  1. The right to object: you have the right to object to processing based on legitimate interests, and direct marketing. This right only applies in these circumstances:

We must stop processing your Personal Data unless:

  1. The right to restrict processing: you have the right to request the restriction or suppression of your Personal Data. When processing is restricted, we can store the data but not use it. This right only applies in these circumstances:

When contacting us please ensure that you provide relevant information to allow us to identify you and state the right or rights that you wish to exercise.  We may need to contact you to request further information to verify your identity.

We will respond to you within one month of receipt of a valid request.

Complaints about the use of Personal Data

If you wish to make a complaint about our handling of your Personal Data, you can contact our Data Protection Officer who will investigate further. Our Data Protection Officers are Adam Clayton and Emma Roscoe and you can contact them at dpofficer@bhid.co.uk.

If you are not satisfied with our response or believe we are not processing your Personal Data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO):

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

You can also contact the Information Commissioner’s Office by visiting their website https://www.ico.org.uk

Any questions regarding the Policy and our privacy practices should be sent by email to dpofficer@bhid.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy, or removal from our database are welcomed and should be addressed to dpofficer@bhid.co.uk.